1. Agreement and scope
These Terms govern websites, applications, APIs, and related services (the “Services”) provided by ProsGrow AI, Inc. (“ProsGrow,” “we,” or “us”). By using the Services, you agree to these Terms. You must be at least 18 and able to enter a binding agreement. If acting for an organization, you must have authority to bind it.
A signed enterprise agreement and its incorporated order forms, master services agreement (MSA), data processing agreement (DPA), or service level agreement (SLA) control over conflicting website Terms for their subject matter. Their stated order of precedence applies. These Terms do not override mandatory consumer protections.
2. Services and orders
Services may include AI agents that analyze workflows and define optimization plans; benchmarking, optimization, and deployment executed by ProsGrow; managed model inference APIs; token-based services; compute; and dedicated, private, or hybrid infrastructure.
Services also include conference hubs, discovery, company and contact intelligence, business memory, workspaces, notes, uploads, recommendations, and outreach workflows. Available features depend on the product and plan.
Enterprise orders define deliverables, deployment boundaries, capacity, dependencies, acceptance, support, and service levels. Features may evolve, subject to our contractual commitments. Preview or beta features may be incomplete or discontinued; any separate commitments must be agreed in writing.
3. Accounts and access
Provide accurate account information and protect credentials and API keys. Manage authorized users and permissions, and promptly report suspected compromise. You are responsible for your account use within your control.
Organization administrators may administer workspace access and shared business records according to available features and organizational policies. Confirm what belongs in a shared workspace before adding personal information. An administrator’s authority does not replace required permissions from data owners or affected individuals.
4. Customer content
You retain your rights in prompts, documents, models, datasets, notes, business memory, contact data, images, audio, and other materials you provide (“Customer Content”). You grant us a limited, non-exclusive license to host, process, reproduce, transmit, and display that content solely as necessary to provide the Services under your instructions and applicable agreement.
For enterprise Services, we do not use customer prompts, workflows, data, or outputs by default to train shared or general-purpose models. Customer-specific tuning may be performed on your instructions. Shared or general-purpose training requires a separate, explicit agreement. This license does not transfer ownership of Customer Content or authorize additional uses beyond the agreed scope.
You must have the rights and lawful authority to provide and process Customer Content, including regulated information and other people’s data. Personal information is handled as described in our Privacy Policy and any applicable DPA.
5. AI agents and outputs
AI agents may analyze a workflow, propose an optimization flow, and carry out actions within configured permissions and your instructions. Authorizing access to a tool or integration defines the permitted scope; it does not make every proposed action suitable. Review permissions and validate consequential actions, deployment changes, spending decisions, and external communications.
AI outputs can be inaccurate, incomplete, biased, or unsuitable. You are responsible for reviewing outputs before relying on them. Similar outputs may be generated for others. Rights in outputs depend on applicable law, model licenses, and your agreement; no ownership or exclusivity is promised where those rights do not exist.
6. Acceptable use
Do not use the Services unlawfully; infringe others’ rights; conduct fraud, spam, or deceptive outreach; upload malware; disrupt service; or extract data at scale without authorization. Do not use unauthorized extraction to build a competing dataset or service. Reverse engineering restrictions apply only to the extent permitted by law.
Respect applicable model and third-party software licenses, including commercial-use restrictions. Do not misrepresent ProsGrow as an official event organizer or an authorized representative of another party.
7. Benchmarks and capacity
Benchmarks describe the stated models, hardware, inputs, quality checks, and measurement boundaries. Calculator savings are assumptions, not quotes or commitments. Results do not establish equivalent quality, cost, availability, or performance for every workload.
Compute availability and reservations depend on the accepted order. Published 5+ MW modular data-center offerings and 3–6 month delivery timing describe proposed offerings; actual capacity, site dependencies, milestones, and delivery dates require agreement in writing. An agreed SLA governs service-level commitments.
8. Payments and cancellation
Purchase terms or your order specify prices, usage units, token or compute charges, credits, taxes, billing intervals, renewal, and cancellation. You authorize applicable charges through the selected payment method. One-time purchases do not renew. Recurring billing applies only when expressly offered and accepted, with any authorization required by law.
Unless the purchase terms, signed agreement, or applicable law provide otherwise, fees are non-refundable. Cancel through the available account controls or contact us for assistance; the purchase terms govern when cancellation takes effect and any remaining commitment. Changes in pricing apply prospectively with any required notice. Statutory cancellation and refund rights remain available.
9. Confidentiality and security
Each party will use the other’s confidential business information only for the Services and agreed purposes, sharing it with those who need it under appropriate confidentiality obligations. This excludes information lawfully public, independently developed, or lawfully received without restriction. Legally compelled disclosures remain permitted.
Security responsibilities and deployment controls follow the applicable agreement. ProsGrow is responsible for the Services it operates; customers are responsible for the access, systems, and configurations they control. We will provide security-incident notices as required by law or agreement.
SOC 2 status: ProsGrow is preparing for SOC 2. We have not completed a SOC 2 examination and do not currently provide a SOC 2 report. Preparation is not a completed assurance assessment.
10. Third parties and events
Service providers processing data for our delivery of the Services differ from independent tools you choose to connect. Our use of providers remains subject to our applicable contractual and legal obligations. Your independent integrations and external websites have their own terms and privacy practices; authorize only the transfers and access you intend.
ProsGrow is an independent third-party platform, not an official event organizer or representative unless expressly stated in writing. Event and company information may be incomplete or outdated. Official event channels control registration, schedules, policies, and attendance details. Third-party names, logos, and content belong to their owners and do not imply endorsement.
11. Intellectual property
ProsGrow and its licensors retain their rights in the Services, software, interfaces, workflows, and original content. Your permitted use does not transfer those rights. Third-party model and software rights remain governed by their licenses.
You may provide feedback for us to use without compensation to improve the Services. Feedback does not expand our permission to use Customer Content or disclose confidential information.
12. Suspension and exit
We may restrict or suspend access for violations, misuse, or security risks, subject to any agreed notice and remediation process. You may stop using the Services; paid commitments and termination rights follow your purchase terms or agreement.
Before service ends, use available export features or contact us about the agreed export process. Data return, deletion, transition assistance, and any associated charges follow the agreement, Privacy Policy, and applicable law. Continued access or indefinite storage is not implied. Ownership, confidentiality, accrued payment obligations, liability, and dispute provisions survive where their nature requires.
13. Warranties and limitations
Except for signed contractual commitments and non-waivable legal rights, Services are provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee uninterrupted or error-free operation, accurate AI or public-source information, or particular savings, revenue, leads, meetings, or other business outcomes.
14. Liability and indemnity
Subject to mandatory law and any signed enterprise agreement, ProsGrow and its personnel, affiliates, licensors, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business opportunities arising from the Services.
Under these default Terms, our total liability will not exceed the greater of the amount you paid ProsGrow in the 12 months before the event giving rise to the claim or USD $100. This limit does not apply where liability cannot lawfully be limited.
To the extent permitted by law and subject to your signed agreement, you agree to defend and indemnify ProsGrow and its personnel and affiliates against third-party claims and reasonable related costs arising from your unlawful use, Customer Content that violates others’ rights, or violation of these Terms. Mandatory consumer protections apply.
15. Governing law and rights
California law governs these Terms, without its conflict-of-laws rules, unless applicable law or your signed agreement provides otherwise. Disputes belong in the state or federal courts in San Francisco County, California, and you consent to jurisdiction there, except where mandatory law permits another forum.
Nothing here removes consumer rights, remedies, warranties, cancellation rights, or local legal protections that cannot be waived by contract.
16. Updates and contact
We may update these Terms and revise the date above. We will provide notice or obtain agreement when required by law or an existing contract. Updates do not silently amend a signed enterprise agreement.
For questions, corrections, account or cancellation assistance, intellectual-property concerns, or legal inquiries, contact ProsGrow AI, Inc. at contact@prosgrow.ai.